Increase Customer Engagement & Retention with Online Review Management
We work with multi-location businesses to claim their locations and manage reviews on popular sites such as Yelp, Google+, and CitySearch. Using the latest tracking technology and proven strategies, we monitor brand mentions and carefully respond to negative reviews, helping our clients improve brand perception and increase customer engagement and retention.
BFO provides page one protection services to keep positive reviews of your company at the top of search engine results for branded terms that matter to your reputation. We combine optimized content creation with tools used to boost positively-toned reviews and mentions to the first page of search results on Google, Bing, Yahoo, and other popular search engines.
Our friendly, professional team acts as an extension of your customer service department, responding to customer concerns and complaints to quickly resolve issues. By communicating directly with your customer service team, we are able to connect customers with the person in your company best suited to handle their specific complaint.
Our unique understanding of online customer behavior, combined with our analytical savvy, allows us to gather and interpret data, create customized reports, and deliver actionable insights.
Contact BFO today to find out how you can take a proactive approach to managing your online reputation.