Social Customer Service
Your customers are online, and they want to be heard! They are posting comments about their experiences with your business – the good and the bad. If you aren’t responding to those comments, then you are missing a valuable opportunity to show that you care about the needs of your clientele and to protect your online reputation in the process. Our social customer service programs are designed to react quickly to positive and negative mentions about your business – on all social media platforms, including:
- Google +
- Google Places
BFO DOES SOCIAL CUSTOMER SERVICE DIFFERENTLY
We’ll work with your existing customer service team to provide training on best practice social customer service tactics. We also a offer custom Tier-1 social customer service management program where we will respond to comments on your behalf, in your company’s voice, escalating to your customer service department as needed.
Contact us to learn more about the why’s and how’s of social customer service, and how we are experts at responding to online conversations.