Case Study
HOW WE LEVERAGED ADS TO DRIVE 393% MORE CONVERSIONS IN LESS THAN EIGHT MONTHS
The client, Seacoast Bank, is one of the largest community banks headquartered in Florida, and provides integrated financial services including commercial and retail banking, wealth management, and mortgage services to customers through advanced banking solutions, and 50 traditional branches of its locally branded, wholly-owned subsidiary bank, Seacoast Bank.
They are passionate about providing a community-focused banking experience, with each of its locations frequently participating in local events, performing charity work, and getting involved in community gatherings alongside customers and neighbors. Their unique community commitment necessitated dual, complementary local search-focused campaigns: individual branch page optimization to showcase hyper-local content, and expert listings management.
THE CHALLENGE
The client came to us wanting to increase their lending leads. in the past, we had worked with them to leverage paid search advertising in driving new leads to their business in the form of calls, lead forms, and applications
Our marketing had helped connect Seacoast with significantly more lending opportunities, but there wasn't enough money coming in to keep lending so aggressively. The result was a $500M deposit deficit in 2017, which cased the client to seek out new banking customers and reduce marketing budgets.
With bigger goals and tighter budgets, the challenge was to make every dollar count for our client to succeed.
THE SOLUTION
To begin addressing this challenge, we audited Seacoast's account to find opportunities. In doing so, we discovered three main areas to take on:
- Campaign Budget Allocation
- Ad Copy Testing
- Display Network Advertising
After the audit, we realized the client's campaign budgets were being assigned based on location and business vertical; this distribution didn't allow for optimal performance. Products with a low cost per conversion were underfunded, while highly-competitive keywords were eating through the client's marketing budget.
The solution was to work with the client in reallocating campaign budgets to the campaigns that drove the lower cost per conversion.
This helps us steadily decrease cost per conversion from $44.66 in January to $22.70 by April and $8.89 by September... that's a whopping 80% decrease in CPC!
Despite the reduced working budget, these fund reallocation improvements drove significantly more leads for Seacoast. More importantly, these budget shifts took into account which products drove the most revenue for the business, which not only helped increase leads, but also helped to improve the overall lead quality. These wins were significant for our client, but our wasn't finished yet.
Ad Copy Testing: Having addressed these issues and defining which target audiences to show our ads to, it was time to address message content. In determining how to engage the audience, we found our ads weren't getting clicked as often as they needed to drive a sufficient number of new customers. The ad copy spoke to the client's products and benefits but was not tailored to each set of keywords in a way that would attract searchers to chose our ads over a competitor's ads.
By A/B testing ad copy variations featuring different competitive differentiators and more specific language, we increased CTR from 0.45% in January to 0.97% in April and 2.29% by the end of August.
We were also able to impact lead quality by featuring business requirements for loan application acceptance, such as "In Business 3+ Years" in ad headlines. As a result, we reduced the cost spent on irrelevant clicks and improved the quality of leads handled by the call center and underwriters.
This led to 180 new customer leads in August and 45 new customers for the business, a 25% close rate for applicants.
By influencing searchers not to click unless they met application requirements, we also saved money on clicks that never would have converted. By now, we were saving the client money and bringing in far more leads, but we had one more project to complete to get our clients out of a tough spot.
Leveraging the Display Network: In most cases, search ads drive more leads than the display network, which is often used for brand awareness or early-funnel marketing activity. That being said, display ads are much cheaper per click than search ads, so we decided to take advantage of a new AdWords feature called in-market targeting.
This targeting method shows ads to people whose Google searches and web-browsing activity place them "in the market" for small business loans. Unlike traditional display targeting methods, in-market targeting is lead-focused, making it the perfect tactic for the client's challenge. After implementation...
The client's display campaigns began to outperform search campaigns, leading to 312% more clicks in August vs. January, despite increasing spend by only 35%.
THE RESULTS
Through strategic management and working with the clients, we were able to improve CTR, decrease CPC, and drive 393% more conversions in August compared to January, at less than a quarter of the cost per conversion.
When paid search performance is strong, clients entrust us with larger budgets to help grow their businesses even more. When money is tight, as true business partners, we work with the client to deliver results when they matter most, to help clients weather the storm.
RELATED ARTICLES
Paid Search |
Digital Marketing |
B2C Brands
Scott Diebel
Pmax Strikes Back
October 08, 2024
Read MorePaid Search |
Digital Marketing |
B2C Brands
Curtiss Gulash
Pumpkin Spice & Everything Nice: Fall Preparations for Holiday Shopping Season
October 03, 2024
Read MoreSEO |
Content Marketing
Jon Pappas
Site Speed Matters: Optimizing Your Website for Performance and SEO
September 24, 2024
Read MoreDigital Marketing
Kyle Geib
Marketing Resources We Love: Books, Blogs, Events, and Courses That Inspire Us
September 13, 2024
Read MoreSEO |
Content Marketing
Kyle Geib
Semrush's New AI Overview Tracking: A Game-Changer for SEO
September 06, 2024
Read MoreSEO |
Content Marketing
Jon Pappas
The New Rules of Content Optimization: Moving Beyond Keywords
September 05, 2024
Read MorePaid Social |
Paid Search
Curtiss Gulash
Paid Search vs. Paid Social: Choosing the Right Strategy for Your Goals
August 30, 2024
Read MorePaid Search |
Content Marketing |
Digital Marketing
Curtiss Gulash
What Is a Landing Page and Why are They Important?
August 21, 2024
Read MoreB2C Brands |
Digital Marketing |
ECommerce
BFO
10 Quick Tips for Maximizing Holiday E-Commerce Revenue
October 28, 2021
Read MoreB2B Brands |
B2C Brands |
Digital Marketing
BFO
Digital Marketing Predictions for 2023
December 08, 2022
Read MoreB2B Brands |
B2C Brands |
Digital Marketing
BFO
DIY Marketing: Express Strategic Planning
January 01, 2022
Read MoreB2B Brands |
B2C Brands |
Digital Marketing |
Paid Search
BFO
Finding Digital Success in Uncertain Times
June 21, 2023
Read MoreB2C Brands |
Content Marketing |
Digital Marketing |
ECommerce |
Paid Search |
Paid Social |
SEO
BFO
Holiday Planning Starts NOW: Stay Ahead of Your Goals
September 22, 2022
Read MoreB2B Brands |
B2C Brands |
Content Marketing |
Digital Marketing |
Paid Search |
SEO |
Data and Analytics
BFO
Mastering the 2022 Pie: Assess your Digital Media Mix in the Post Pandemic World
December 09, 2021
Read MoreDigital Marketing |
SEO
BFO
Are You Ready for the May Google Algorithm Change?
May 25, 2021
Read MoreB2B Brands |
B2C Brands |
Content Marketing |
Digital Marketing
BFO
Not Your Grandma's Content Webinar: How Content Marketing Is Changing With User Behavior
June 30, 2022
Read MoreAcccount-Based Marketing |
B2B Brands |
Digital Marketing |
Paid Social
BFO
Personalizing Your B2B LinkedIn Marketing Strategy
June 24, 2021
Read MoreB2B Brands |
B2C Brands |
Paid Search |
Paid Social |
Data and Analytics
BFO
Recover Facebook Advertising Tracking Data with Conversion API
September 30, 2021
Read MoreB2B Brands |
Paid Search
BFO
Secrets for Effective B2B Audience Targeting with Google Ads
April 22, 2021
Read MoreB2B Brands |
B2C Brands |
Digital Marketing |
SEO
BFO
The Intersection of Brand & Digital Marketing
August 26, 2021
Read MoreDigital Marketing |
SEO
BFO
Tools & Technology to Develop a Successful SEO Strategy
February 08, 2022
Read MoreData and Analytics
BFO
Universal Analytics to Google Analytics 4: What to Know
May 26, 2022
Read MoreData and Analytics
BFO
Why You Should be Worried About Google Analytics 4: Webinar Replay
March 29, 2023
Read MoreAcccount-Based Marketing |
B2B Brands |
Software & SaaS
BFO
Account-Based Marketing Best Practices for B2B SaaS Marketers
August 31, 2020
Read MoreB2B Brands |
B2C Brands |
SEO
BFO
B2B + B2C Brand Guide to Search Marketing
September 10, 2021
Read MoreDigital Marketing |
SEO
BFO
Biggest Challenges to SEO Success and How to Overcome Them
February 09, 2020
Read MoreB2B Brands |
Digital Marketing
BFO
Four Simple Ways to Optimize Lead Generation Strategies
July 22, 2021
Read MoreAcccount-Based Marketing |
Digital Marketing |
Paid Social
BFO
LinkedIn Account-Based Marketing: The Quick Start Guide
April 14, 2020
Read MoreAcccount-Based Marketing |
B2B Brands |
Digital Marketing
BFO
Managing & Maximizing Lead Generation Success
March 26, 2021
Read MoreB2B Brands |
B2C Brands |
Digital Marketing |
Leadership
BFO
Marketer's Guide to Healthy Agency Relationships
July 06, 2021
Read MoreDigital Marketing |
Software & SaaS
BFO
SaaS Marketer's Guide to Digital Marketing Success
June 07, 2021
Read MoreB2B Brands |
B2C Brands |
Digital Marketing |
ECommerce |
Paid Search |
SEO
BFO
SEO Without Paid Media? Here's What You're Missing!
September 27, 2023
Read MoreB2C Brands |
Digital Marketing |
Display and Programmatic |
ECommerce |
Paid Search |
Paid Social |
Travel and Hospitality
BFO
I Mustache You a Question...
March 06, 2024
Read More60% Increase in Page 1 Keyword Rankings!
American Marketing Association of Chicago Case Study
February 19, 2024
Read More